Hithe Studio Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Our Contact Details

Hithe Studio, Unit 3, Exchange House, Fountain Way, Reydon, SOUTHWOLD, Suffolk, IP18 6SZ
07717177126
enquiry@hithestudio.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Health and safety information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Information relating to compliments or complaints

  • Records of Consent

  • Contracts

We collect or use the following information to comply with legal requirements:

  • Identification documents

  • Financial transaction information

  • Health and safety information

We also collect or use the following information to comply with legal requirements:

  • Health information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Contract

  • Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Contract

  • Legal obligation

  • Public task

Where we get personal information from

  • People directly

How long we keep information

If you leave a comment, the comment and its metadata are retained indefinitely. Any personal information kept by Hithe Studio with regards to contracts and personal information stored to deliver goods are stored for 12 months.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. (This does not include any data we are obliged to keep for administrative, legal, or security purposes.)

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have 28 days to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last Updated: April 2024